Hi, I have a new macbook pro (bought it a couple of months ago), and a weird thing started to happen recently.. Every once in awhile, the computer freezes and the trackpad gets stuck, I can't press it. A reboot fixes both these problems.
What may be the cause for this?
Thanks.
MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.4)
Might be a hardware issue.
Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting Apple.
You will need your serial number. Click your Apple menu then click About This Mac then make sure the Overview tab is selected then click: System Report. The serial number is on the right under: Hardware Overview
You can make a reservation at a Genius Bar in advance.
It is an issue that occurred after last update. We all have it (Macbook Pro Retina 13" Early 2015 build). I have a thread on here along with many others. Waiting for Apple to address this or at least acknowledge the problem.
I have the same problem with my MacBook Pro Retina (Mid 2015)
Same here, MacBook Pro (Retina, 13-inch, Early 2015).
Happened two times after transporting it (even though transported supposedly correctly) don't know if it's related to it.
First time I noticed it after I started it but don't remember how I got it to work.
Second time I noticed it before starting it and it didn't work until I started it.
l.e.:
First time it didn't really froze but had some problems with the external monitors. I have two, only the one on hdmi worked but only on smaller resolution, the other one, on thunderbolt - hdmi adapter didn't received signal at all.
Second time it was off when noticed the trackpad is stuck and worked after I started it.
Computer freezes and trackpad stuck
